PROJECT AND EVENT MANAGEMENT
Provides organization, time-management and on-site coordination of events, including the following tasks: team leading and coordination of staff, budgeting, billing, making travel arrangements, recruiting of volunteers, casting and hiring of personnel, contracting of external providers, full in/outbound correspondence, media outreach, elaborating reports and evaluations, scheduling shifts and leading of meetings (with teams, staff and clients).
OFFICE MANAGEMENT, CUSTOMER SERVICE EXPERIENCE, RECRUITING
Implementing new workflows and technologies (Live Chat, macros, webinars) for the customer service team. Personal guidance of each team member by assessing individual skills and setting personal goals.
Drafting job listings, scanning through applications, phone screening, interview process coordination.
TRANSLATION AND TEACHING
Translation of technical, legal, and multiple kind of documents from and to German, Spanish, and English. Provides German classes for beginner and intermediate students, as well as conversational level.
Leading and coordination of tours of groups with up to 50 people. Solves quickly, efficiently and independent travel issues and emergencies, while offering an excellent time-management.
Over many years I have gained experience working in customer/people-facing roles, such as tourism, event and project management, teaching, eCommerce and web design, start-ups, as well as team leading.
My experience in over 18 years taught me all the skills I need to bring to be a rock star in personal or executive assistance, office and event coordination and management, as well as supervising and leading people.
About my soft skills: I am a multi-tasker, a self-starter, out-of-the-box thinker, and proactive decision taker. Before a problem arises, I'm already working on preventing it. When a conflict arises, my mind is already focused on a solution.
I can work hard and under pressure, keeping a positive and friendly attitude towards clients, co-workers and team members. Furthermore, my cultural background (half German, half Mexican) allows me to be results-oriented, very efficient and always eager to learn things I don’t know yet, while keeping a large portion of humor.
I consider a strong work ethic, humbleness, patience, and compassion over empathy a core element for success. Giving and receiving feedback as well as the ability to take ownership are essential to my work and personal skills.
2018 - Present Ellevate Network, Customer Experience Coordinator
2017 (Aug-Dec) B12.io, Customer Success Manager
2015 - 2017 Pixafy/ Zoey.com, Inc., Customer Experience Manager for Magento based SaaS company (eCommerce), NYC
2015 (Jan-Aug) Goethe Institute, German Teacher
2013 - 2015 Squarespace, Inc., Customer Care Advisor (Email and Live Chat), NYC
2013 FAB.com, German Speaking Customer Care Agent, NYC
2013 - 2014 Converseon, Social Media Analyst
2006 - 2012 Private Teaching, Translating & writing, Mexico
2012 EBS Business School, Oestrich-Winkel, Germany, Event Manager
2011 Dialogue Social Enterprise GmbH/ Unilever Mexico, Toluca, Mexico, Special Event Manager
2010 Dialogue Social Enterprise GmbH/ Allianz Mexico, Mexico City, Mexico, Event Manager
2006-2012 Tour Operator (various), Tour Guide for German speaking tourism (self employed)
2004 Dialogue Social Enterprise GmbH/ Dialogue in the Dark, Germany